Privacy Policy
Last updated: 21 September 2026
1. Who we are
Output is a trading name of Oruco Ltd, a company registered in England and Wales (company number 15930598), with its registered office at 167-169 Great Portland Street, London, W1W 5PF. Output audits how marketing agencies deliver work for their clients and builds custom AI systems into that delivery. For personal information collected through this website, our booking process and our own sales and administration, Oruco Ltd is the data controller. For questions about this policy, contact hello@meetoutput.com.
2. What this policy covers
This policy explains how we collect, use, store and protect personal information when you visit meetoutput.com, book a free audit, contact us, receive our newsletter, become a client or otherwise deal with Output. It also explains your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
This policy does not replace a client agreement or a project-specific data processing agreement. Where we process personal information only on a client’s documented instructions, the client is the controller and Oruco Ltd acts as a processor. In that case the client’s own privacy notice governs the relationship with the individuals concerned.
3. The information we collect
Identity and contact information such as your name, job title, agency name and website, business email address, telephone number and professional profile. We also collect the content of your messages, audit answers, notes from calls, project requirements, proposals, contracts and billing details.
Technical and usage information when you use the website, such as your IP address, browser and device type, operating system, referring page, approximate location, pages viewed and timestamps. We do not collect more than we reasonably need for the stated purpose.
4. Free audit bookings
If you book a free audit we collect what we need to arrange and prepare for it. That can include your name, email address, agency, selected time and your answers about how your team delivers work for clients. We use it to schedule the session, prepare for it, run it, follow up and decide whether Output is a good fit. Please do not include sensitive personal information in a booking form unless it is genuinely necessary and you are authorised to share it.
5. Client and project information
During an audit or a build, clients may give us information about staff, their own clients, suppliers, jobs, communications, workflows and connected tools. We use it to understand the current process, design the system, configure integrations, test workflows, provide support and meet our contractual obligations.
Where we act as a processor we work only on documented instructions, under the agreed contract and data processing terms. Clients are responsible for having a lawful basis to give us the information and for giving appropriate privacy information to the people affected.
6. How we use personal information
To operate and secure the website, respond to enquiries, arrange and run free audits, prepare roadmaps and proposals, enter into and perform contracts, build, test and maintain client systems, provide support, manage billing and records, improve our services, prevent misuse, comply with the law, establish or defend legal claims and send relevant service updates.
7. Our lawful bases
Contract, where processing is necessary to take steps you have asked for before a contract or to perform one. Legitimate interests, where processing is reasonably necessary to run, improve and protect the business and to develop business relationships, provided your rights and interests do not override those interests. Consent, where the law requires it, including certain non-essential cookies and marketing, which you can withdraw at any time. Legal obligation, where processing is needed to meet tax, accounting, regulatory or other legal requirements.
8. Marketing
We may send our newsletter and relevant business-to-business marketing where the law allows it. You can opt out at any time using the unsubscribe method in the message or by emailing us. We keep a minimal suppression record where necessary so we can respect your choice. Opting out of marketing does not stop essential messages about an active booking, contract or security issue.
9. Cookies and analytics
The website and embedded services may use cookies, local storage and similar technologies. Some are necessary for the site and the booking tool to work. Others help us understand visits, measure engagement and diagnose problems. This site is hosted through Framer and bookings are handled through Cal.com. Where consent is required, non-essential technologies are not used until we have it. You can also control cookies through your browser, though blocking necessary ones may stop parts of the site working. We do not sell personal information.
10. AI and automated processing
We use AI-assisted tools to analyse operational information, draft materials, classify data and deliver contracted work. We do not use website visitor or client project information to make solely automated decisions that produce legal or similarly significant effects on an individual. Human review, access controls, testing and approval steps are used in proportion to the risk. Client data is not treated as permission to train a public AI model.
11. Who we share information with
Service providers that support hosting, booking, communications, document storage, analytics, payments, accounting, security and professional advice. A client or an authorised integration provider, where this is necessary to deliver the agreed service. Public authorities, regulators, courts or advisers, where required by law or needed to protect legal rights. Providers receive only what they reasonably need and are expected to protect it under appropriate contractual and security obligations. We do not sell or rent personal information for third-party advertising.
12. International transfers
Some technology providers may store or access information outside the United Kingdom. Where a restricted transfer happens, we take reasonable steps to use a lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another permitted safeguard.
13. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected for, including contractual, support, security, accounting, tax and legal requirements. Enquiry and booking information is generally kept while the opportunity is active and for a reasonable follow-up period. Contracts, invoices and core business records are kept for the period required by law or needed to establish, exercise or defend legal claims. Client project data is kept according to the applicable agreement and the client’s instructions.
14. Security
We use proportionate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, disclosure or access. These may include access controls, least-privilege permissions, authentication, encryption in transit, secure configuration, logging, backups, supplier review, testing and incident response procedures.
No internet service can guarantee absolute security. If we become aware of a personal data breach we will investigate, contain and assess it, notify affected clients, individuals or the Information Commissioner’s Office where required, and take reasonable steps to reduce further risk.
15. Your rights
Depending on the circumstances you may have the right to be informed, to request access to your personal information, to have inaccurate or incomplete information corrected, to request erasure, to restrict processing, to receive certain information in a portable format, to object to processing based on legitimate interests, to object at any time to direct marketing, and to withdraw consent where consent is the lawful basis.
These rights are not absolute and may be limited by law. We may need to verify your identity and clarify the request before acting, and we aim to respond within the applicable legal time limit. Where we process the information only on behalf of a client, we may refer the request to that client or help them respond.
16. Children
Our website and services are for businesses. They are not directed at children and we do not knowingly collect personal information from children. If you believe a child has given us personal information without appropriate authority, contact us so we can review and, where appropriate, remove it.
17. Complaints
Please contact us first if you have a concern so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection. Information about making a complaint is available at ico.org.uk. You may also have the right to seek a judicial remedy.
18. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The current version is always on this page and the date at the top is revised. If a change materially affects how we use information already collected, we will take reasonable steps to give additional notice where required.
19. Contact us
For privacy questions, requests or complaints, email hello@meetoutput.com with the subject line Privacy. Please include enough information for us to understand the request, but do not send sensitive information by ordinary email unless it is necessary.